Nationale-Nederlanden innovates and optimises their customer experience with Keylane SaaS
Keylane and Nationale-Nederlanden (NN) have achieved a milestone in their partnership: One full year of 100.00% uninterrupted service uptime with Keylane SaaS through the period of August 2019 to July 2020, thus, empowering Nationale-Nederlanden to continue developing their customer service and competitive premiums.
With over 6 million private and business customers, Nationale-Nederlanden is one of the biggest and most trusted insurers in the Netherlands, with a clear ambition to remove technical concerns and remain a customer-centric market leader.
Nationale-Nederlanden partnered with Keylane in 2017 to migrate operations away from in-house legacy systems and into Keylane’s SaaS platform Axon.
Keylane Axon is an open SaaS platform which is robust, highly configurable and scalable. Keylane Axon is hosted in a fully controlled and secure, private cloud environment that completely integrates with a customer’s application landscapes, delivered as a service with frequent releases.
“We at Nationale-Nederlanden have always put our customers’ needs first and foremost. As the insurance world evolves, we needed a cost-saving solution that would unburden us from IT related work and nurture our innovative solutions and products.” Added Richard Sanders, CIO Non-Life Insurance for NN. “This partnership has empowered us to remain focused on our customer care and experience. We are excited and confident about developing custom products and services, as we offer a simpler, superior platform for our clients.”
“Nationale-Nederlanden and Keylane celebrate one full year of Keylane’s SaaS powered Axon platform running without any unplanned service interruptions, which has empowered the insurer to focus on their core business goals.” said Ron van den Broek, Executive Director Non-Life Insurance at Keylane. “A 100.00% service up-time makes us proud and confirms that our work is making an impact for our customers and on the industry as a whole. Going from strength-to-strength, Keylane continues to offer best-in-class services and products via a SaaS platform that’s built to unburden.”
Keylane is a leading SaaS platform provider for the insurance and pension industry. Keylane empowers the insurance and pension industry to transform their business and achieve their goals through innovative solutions that redefine how insurance software works. Over 270 customers across Benelux, Nordics and DACH regions run their business on Keylane platforms.
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