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Covering current and future trends in the insurance and pension industry

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The insurance and pension industry is going through a period of immense disruption led by emerging technologies and the changing demands of digitally savvy policy holders. In this blog, we examine the ‘water cooler’ topics that are driving discussions throughout the industry and influencing the products and services of tomorrow.


Beyond insurance: Service Administration

Traditionally, insurance providers have operated a binary service: approve or deny a claim. But …
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Concierge services inspire customer loyalty

Redefining the customer journey Early adopters in the insurance industry are now offering life …
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Enter the millennial

They are highly educated, far more tech savvy than previous generations, less interested in …
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Insurance Talks #3 – Future-proofing processes in the insurance industry

For the Insurance FM podcast, Futurologist Michael Carl interviewed Dr. Gerrit Böhm, Member of …
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Modern IT systems drive digitisation in the insurance industry

By Nicola Virzi, Sales Director at Keylane The insurance industry is in the midst of a digital …
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Strap-In: Virtual Reality is about to revolutionise the insurance industry

When we think of VR (virtual reality) we tend to associate it with the entertainment industry. …
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Insurance in our post-Covid world

Covid-19 has changed our world forever. And, as hyperbolic as that statement is, it is …
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Ecosystems in Insurance

What follows is an edited transcript of an interview we conducted with futurologist Michael Carl …
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SaaS: Data Security and Regulatory Compliance

Software-as-a-service in the insurance industry is booming. For an insurance business to be able …
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Insurance Talks #2 – Customer relationships in the insurance industry

For the Insurance FM podcast, Futurologist Michael Carl and Simon Dufour, Sales Director at …
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