Deliver faster, more consistent claims handling
Axon supports claims from first notification through to settlement. Configurable workflows automate the routine work, hold financial control and put your handlers where judgement is actually needed. It is also the governed record your AI can work on.
Speed without losing control
Customers expect clear communication and timely resolution. Claims teams are meanwhile managing complex cases, fraud risk, reserves and payments, often across systems that do not talk to each other. Every handover is a delay, and every delay is a call from a customer asking where their claim is. Axon connects those processes in one claims operation.
Structured from first notification
A claim arrives as structured data and stays that way, so handlers see the whole claim without chasing it across systems. Reserves, payments and recoveries tracked with clear auditability.. It is also the governed record Keylane Automate builds on when your teams put AI agents to work.
13 million +
Policies in production or implementation on Axon
25+
P&C core migrations delivered
100%
implementation track record
15+ years
longest running Axon relationships
Innovation Built on Trust
Why the foundation and not the model, determines whether AI delivers value in insurance and pensions
Control at every stage of the claim
Flexible claim intake
Capture claims across every product and channel, in one structured format, however the customer chooses to report.
Automated decisions
Configurable rules support straight-through processing and payment. Routine claims settle without a handler, so handlers get the ones that need them.
Financial oversight
Reserves, payments and recoveries tracked with clear auditability, so the financial position of a claim is never a reconstruction.
Fraud detection
Fraud detection built into the claims process.
Connected operations
Claims running on the same data as policy and billing. No reconciliation between systems that should have agreed in the first place.
Ready for AI
One governed version of every claim, so agents built in Keylane Automate act on data you can trust and audit.
What Axon does
Policy Administration
The full policy lifecycle in one system, across every line and brand. Quotes, renewals and mid-term changes follow the same rules, so teams stop working around exceptions.
Underwriting
Your underwriting rules applied consistently across every channel and line. Straightforward risks pass through automatically.
Party Administration
Centralised customer and stakeholder records with cross-system consistency.
Billing & Payments
Collections, commissions and reconciliation running on the same data as policy and claims. Fewer manual corrections, and a clear view of what has been paid.
Product Configuration
Build and change products through configuration, not code. Model a change, test it and take it live in weeks.
Reporting & Analytics
Report on policy, claims and billing from a single data foundation, so regulatory and management reporting draw on the same numbers.
Where AI innovation gets built
AI inherits the quality of the data beneath it. Plexus produces governed member data, calculations and domain logic every day, in live operations.Keylane Automate is built to take full advantage of it.
Your teams design, run and govern AI agents and workflows that respond to life events, personalise member communications and speed up case handling with human oversight where the use case requires it.
Trusted by Insurers across Europe
Supporting P&C Insurers
The core is the starting point. What you build on it is yours to choose.
Axon
Keylane’s core platform for property and casualty insurers. Policy, underwriting, billing and claims on one core, with product configuration that puts change in the hands of business teams.
SiteView
Digital claims end to end, on the same governed data. Configure automated claims workflows and orchestrate your supply chain without an IT project.
Axon Cyber
A ready-to-launch cyber proposition built on Axon and WTW’s Radar. Develop, launch and manage cyber products in months, with automated underwriting for industrial cyber risk.
Explore our customer success stories
See how Axon can support your claims operation
Run today’s operations with confidence. Prepare for tomorrow’s market with control.