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Keylane expands eco-system technology partners with strategic partnership DC Solutions

KEYLANE July 10, 2023

Keylane, a leading provider of insurance and pension solutions, is proud to announce that it has entered into a strategic partnership with Digital Claim Solutions B.V. (DC Solutions) for their innovative platform, Axon. This partnership marks an important step in expanding Keylane’s partner eco-system, enabling its customers to take full advantage of the latest developments in the market.

As a company that always wants to be at the forefront of the insurance industry, Keylane aims to enable its customers to make a difference for their own customers. Through process optimization, Keylane aims to contribute to profitability and growth in the non-life insurance sector.

This new partnership with DC Solutions allows Axon customers to continuously optimize the customer journey (external) and the internal personal injury claims process. Thanks to solutions previously unavailable within Axon’s existing “my environment”, customers can benefit from the following advantages on personal injury claims, among others:

  1. Third-party access: At any time of the day, users can securely and efficiently grant access to third parties such as claimants, legal advisers, external claims adjusters and employment experts. Smart authorization functions ensure a smooth exchange of information. In doing so, the claims handler works from the familiar Axon system.
  2. Interaction and overview: The partnership enables interaction with each user within the “my environment” linked to the claims administration. Among other things, this results in an interactive claim state where claim lines are linked to existing messages and files, and vice versa. It provides an interactive and clear claim status and customer journey.
  3. Multi-tenant: Thanks to flexible APIs, data can be easily accessed and shared with other portals and platforms.

Customers expect more

Claims are the ‘moment of truth’ for customers who discover the true value of their insurer at the most vulnerable moment of the relationship. Claims therefore represent one of the few opportunities for insurers to provide a positive customer experience, build customer loyalty and collect valuable data to improve operations and customer service.

Through this strategic partnership, Keylane and DC Solutions can jointly provide innovative solutions that transform the claims industry and enable customers to serve in an ever-changing digital world. With a strong focus on customer centricity and improved operational efficiency, both companies aim to accelerate the digital transformation of the non-life insurance industry.

About Keylane (Axon)

With Axon, our end-to-end standard insurance solution, we help you improve your digital capabilities, accelerate your time-to-market and quickly adapt to market demands. With guaranteed service quality at predictable costs. Moreover, we have built our standard Axon platform with an open pluggable architecture to support niche solutions and customized operational approaches. This extends its lifetime indefinitely and ensures that it can seamlessly and effortlessly integrate tomorrow’s technologies into your current production ecosystems.

Keylane is a leading provider of SaaS platforms for the insurance and pensions industry. Keylane enables the insurance and pensions industry to transform their business and achieve their goals through innovative solutions that redefine how insurance software works. More than 225 customers in the Benelux, Nordic and DACH regions run their businesses on Keylane platforms.