Embracing change & innovation in pensions

At the Leaders in Finance Pension Event 2025, Leon de Looff, CEO of Keylane L&P, shared key insights on how the pension industry is evolving to meet changing customer needs. Below is an interview summary: 

As pensions become a more prominent theme, we are seeing new opportunities and evolving customer needs. This shift brings about a significant transition from customised solutions to more standardised packages, alongside a strong trend toward the use of SaaS software. This allows pension providers to focus on their core business while we take care of the core IT systems.

AI plays a crucial role within Keylane, helping us automate processes, enhance efficiency, and streamline software development and testing. We are also exploring the use of AI in analysing and configuring pension schemes in our software, where thousands of configuration elements need to be set up.

In the Netherlands, we are in the midst of the WTP transition. Our primary goal is to ensure a seamless journey for our clients from the current FTK pension schemes to WTP pension schemes. Our pension platforms Plexus and Lifetime are ready for this and already in production at various customers. We take this responsibility seriously and are committed to thoroughly preparing our teams and further optimising our systems. Our focus is on guiding customers through this transition, providing them with expert advice and minimising risks wherever possible.

Looking beyond our borders, we anticipate several emerging trends. These include expanded services for employers and employees, encompassing not only pension-related insurance but also broader employee benefits.

For retirees, we foresee a broadening of services beyond income for later life, where individuals receive assistance with healthcare, finances, housing, and other related matters. This more comprehensive service offering will also increase the freedom of choice for our customers.