Intelligent Process Automation

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AI-driven digital employees

Intelligent Process Automation (IPA) through Artificial Intelligence greatly reduces time spent on routine claims process tasks, for both front office and back office, by answering questions, sorting documents and updating systems. Simply put, IPA handles the reading and interpretation of thousands of mails and documents, and ensures they are updated correctly.

An AI driven digital employee, operating in various modules, such as chatbot, documentationbot or emailbot, coupled with AI technologies that go beyond Robotic Process Automation (RPA), can process unstructured, omnichannel free texts related to tasks in claims handling, payment, insurance, pensions, mortgage and loan applications.

Our Claims Coordinator/Credit Assistant has an average Automation Rate of 90% – a rate that can be further exceeded as AI and Machine Learning continues to drive smarter solutions.

Based on a unique standardised off-the-shelf SaaS solution, with no coding required and a fast implementation time of about 3 weeks, Simplifai’s IPA solution empowers efficient processes and enables considerable cost savings that drive customer satisfaction to new heights.

Key Features
  • AI-driven digital workers with a 90% automation rate.
  • Up and running in 3 weeks.
  • Handling of free unstructured texts/documents.
  • Multi-channel chats, email, web portals, CRM, etc.
  • Standardised solution, requires no IT knowledge or coding.
  • Machine Learning.
  • AI platform and dashboard offer full visibility and complete control.