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Expert Talk: Customer engagement driving innovation

KEYLANE December 8, 2020

Watch the Expert Talks below where two esteemed insurance and pension companies Nordea Liv and Unigarant share their experiences and views on how customer engagement is driving innovation in the Insurance and Pension industry.


Phu Le Duong, CDO and member of the Executive Management Team at Nordea Liv in Norway. Phu is transforming the way Nordea is providing services to millions of customers. Phu has more than 15 years of experience in the financial services industry. Nordea Liv is Norway’s third largest life and pension company, which is part of the Nordea group with more than 10 million customers.

Marin Roos, CIO, Unigarant, the Netherland. Marin is responsible for the development and realisation of Unigarant’s overall business strategy and has more than 20 years of experience in the insurance industry. Unigarant is an insurance subsidiary of the Royal Dutch Touring Association, specialised in the insurance of mobility, recreation and travel.

Roy Smeets, CTO at Keylane. Roy is responsible for product development, hosting and IT at Keylane.


Jesper Essendrop, Executive Director L&P Nordics at Keylane. Jesper is responsible for Keylane’s life and pension business in the Nordics.

Using SaaS as a driver for customer engagement

The transition to SaaS is often initiated by non-customer related drivers such as compliance and replacement of legacy systems in the insurance and pension industry. Lately, increased customer interaction has become more and more important. Watch the expert talk to find out how moving to SaaS can play a role in your customer engagement strategy?

Key factors to business agility to transform products and services

Responding quickly to market changes and emerging opportunities is clearly a competitive advantage. Watch the expert talk on how technology empowers the insurance and pension industry to business agility in the digital age?

Digital transformation – best practices

Digital transformation is a complex process which touches many parts of the business. Watch the expert talk to get insight into the biggest lessons learned in a digital transformation journey within insurance and pension.


Thank you for watching

Want to hear more about how Keylane’s SaaS platforms can support you in your digital transformation? Please contact Jesper Essendrop at

For more information about Keylane SaaS, download our whitepaper: Unlock tomorrow with the power of SaaS