Faster than expected, but also more labour-intensive
The building phase went faster than expected in some respects. Taco Wassenaar: ‘Configuring our insurance products went surprisingly fast. We were obviously delighted with that. Connecting the Keylane system to our front-end and developing Keyland CD, which would replace the existing system of collection, was more labour-intensive. But we managed that too to everyone’s satisfaction.’
The first migration was of the relatively well-organised legal aid insurance portfolio. According to Taco Wassenaar, this proceeded ‘like a theatre performance’.
‘By that I mean that the rehearsals were sometimes difficult, but the actual performance was nearly flawless. We practised three times before the conversion weekend and apparently for good reason. Because when the moment arrived, everything went smoothly. In 36 hours we had crossed over and the old system was switched off. Faster than we imagined.’
In 36 hours we had crossed over and the entire old system was switched off.
Copyright, November 2018
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Since then, the new system has been working to everyone’s satisfaction. ‘I must say: it’s fully stable, even though nearly a million policies have been migrated. That is quite exceptional. In addition, we have reduced wage and licence costs significantly. Furthermore, our own people are responsible for managing functionalities and products, this ensures short communication lines and rapid decision-making processes. That gives control and thus a sense of calm.’
Taco Wassenaar, Director ING Insurances
