Blog

Covering current and future trends in the insurance and pension industry.

banner shape

The insurance and pension industry is going through a period of immense disruption led by emerging technologies and the changing demands of digitally savvy policyholders. In this blog, we examine the ‘water cooler’ topics that are driving discussions throughout the industry and influencing the products and services of tomorrow.


n/a

Frequent releases drive innovation

Imagine a scenario where your competitor implements a large upgrade of their core system, and for…
Read more

Beyond insurance: Service Administration

Traditionally, insurance providers have operated a binary service: approve or deny a claim. But today’s customers…
Read more

Concierge services inspire customer loyalty

Redefining the customer journey Early adopters in the insurance industry are now offering life concierge services…
Read more

Enter the millennial

They are highly educated, far more tech savvy than previous generations, less interested in ownership of…
Read more

Insurance Talks #3 – Future-proofing processes in the insurance industry

For the Insurance FM podcast, Futurologist Michael Carl interviewed Dr. Gerrit Böhm, Member of the Board…
Read more

Strap-In: Virtual Reality is about to revolutionise the insurance industry

When we think of VR (virtual reality) we tend to associate it with the entertainment industry.…
Read more

Insurance in our post-Covid world

Covid-19 has changed our world forever. And, as hyperbolic as that statement is, it is fundamentally…
Read more

Ecosystems in Insurance

What follows is an edited transcript of an interview we conducted with futurologist Michael Carl on…
Read more

SaaS: Data Security and Regulatory Compliance

Software-as-a-service in the insurance industry is booming. For an insurance business to be able to deliver…
Read more

Insurance Talks #2 – Customer relationships in the insurance industry

For the Insurance FM podcast, Futurologist Michael Carl and Simon Dufour, Sales Director at Keylane, interviewed…
Read more

Stay informed

If you enjoy our blog and would like to stay informed on Keylane news, industry insights and emerging solutions, please sign up for our free newsletter.

Subscribe to our newsletter