Miss Moneypenny Technologies
Activating ecosystems and building customer relationships via Apple Wallet & Google Wallet
Miss Moneypenny Technologies is transforming how insurers, MGAs, and service providers engage with their customers. Our flagship platform, Wallet Studio, turns Apple Wallet and Google Wallet into always-on engagement hubs — unifying portals, claims, and partner services into one frictionless entry point on the customer’s phone.
The challenge today: insurers invest heavily in portals, apps, and digital services, but adoption remains low, logins are forgotten, and engagement drops off. This drives churn, inflates servicing costs, and erodes ROI.
Wallet Studio changes that. With one tap, policyholders access claims, renewals, policy documents, and partner services — while insurers engage them in real time with personalized push notifications. The result is measurable business impact.
Revenue protection & loyalty:
- Engaged customers show a +49% NPS uplift, boosting satisfaction
- Reduced churn equates to €5.85m in retained value per 1m policyholders
- Push notifications at key moments (renewals, service prompts, offers) prevent attrition
Claims & operational savings:
- Digital FNOL captures structured data early, cutting fraud and inefficiencies
- €1,500 saved per claim, generating ~€3m annual savings per 1m active cards
- Automated workflows reduce manual processing costs by up to 80%
- 50% fewer inbound calls, cutting contact center spend by half
Enterprise-ready and compliance-first (GDPR, ISO 27001/9001, FSQS), Wallet Studio can be piloted in weeks without heavy IT lift.
Already trusted by leading insurers such as Zurich, HDI, and ERGO, Wallet Studio has been called the “communication hub of the future” by leading German insurer R+V Versicherung.
Want to know more? Discover how Miss Moneypenny Technologies can support your organization! Contact us today.
Key features
Wallet Studio helps your organization in the following ways:
- Consistent customer identity in the digital wallet
Wallet Studio creates a dynamic customer identity in the digital wallet that brings together contracts, claims, and services in a single, always up-to-date touchpoint – no login, no searching, and no media discontinuity. - Smooth entry into services and processes
Wallet Studio enables end customers to smoothly access digital services and processes directly from their digital wallet – without installing apps or repeatedly logging in – thereby increasing the use and activation of existing digital services. Insurers can thus increase the use and activation of their digital services and seamlessly guide customers from information to action. - Contextual, process-based interactions
Wallet Studio enables service-oriented, process-based interactions in the digital wallet. Customers are informed and activated via wallet push notifications exactly when statuses, deadlines, or next steps change. - More efficient claims and service processes
Wallet Studio simplifies claims and service processes by connecting customers and third parties involved via a clear, shareable wallet touchpoint. In the event of a claim, relevant information can be shared as needed – for example, with the other party involved in a car accident – and customers can be directed to partner repair shops or service providers. Insurers benefit from faster workflows, lower process costs, and a noticeably better customer experience at the crucial moment.