New digital solution at Arbejdernes Landsbank
To streamline the work of financial advisers and improve customer experience, Arbejdernes Landsbank has introduced a new functionality on its website that enables customers to obtain a holistic overview of their budget and helps advisers provide instant online financial planning at the same time.
One of the largest Danish banks, Arbejdernes Landsbank, is experiencing remarkable growth in their customer base partly due to the bank’s continues recognition as the Danes’ favourite bank for the last 10 consecutive years. This has led to more business than usual in the bank’s branches and all call centres – and to streamline the work of advisers and further improve customer experience Arbejdernes Landsbank partnered up with Keylane to develop a new budget planning tool on their website.
“We were looking for a solution that could be quickly executed”, says Henrik Poulsen, IT Manager at Arbejdernes Landsbank. “Keylane was the right choice – the company offers a number of standard APIs for budget calculations, and their sandbox environment is easy to access,” Henrik Poulsen continues.
At Keylane, Development Manager Martin Thuesen is also very pleased with the cooperation. “Time-to-market is one of the key competitive parameters for the banks today and top-of-mind at Keylane when we develop our services – they must be easy to access and build on. I am particularly pleased with and proud of the process we have run with Arbejdernes Landsbank, they have in a very short time developed a value-creating functionality that can be extended further to the benefit of both the bank and its customers in the long-term.”
Henrik Poulsen adds; ”Keylane’s strength lies in their computational engine, where we have refined “boring” data and built a user-interface on top. It was important for us to also involve several customers and potential users in the process to ensure a high user-friendliness as possible from start. By doing so we have been able to focus our time and resources on areas that bring most value.”
The new solution has been welcomed by both advisers and customers after go-live, and Arbejdernes Landsbank is now looking into the possibilities of further developing the solution.
You can try out the new service here.
Arbejdernes Landsbank
– is among the seven largest banks in Denmark and headquartered in Copenhagen. Arbejdernes Landsbank is a full service, retail bank, represented through 70 branches covering most of Denmark. It has about 1,100 employees, and about 270,000 commercial and private customers.
Keylane Obex
– a modular platform for holistic financial advice. The platform contains of an open API interface where the customers easily can build their own applications on top. Keylane offers three financial planning solutions: PensionPlan, WealthPlan and BudgetPlan where we have put together three applications to make it possible for life and pension providers and banks to give their customers an overall overview of their savings, investments, assets and pensions based on transparency and compliance. For more information about the Keylane Obex solution please contact Chief Development Manager Martin Thuesen at martin.thuesen@keylane.com or visit here.