No-code digital claims, from first notification to settlement

SiteView helps insurers orchestrate claims journeys, automate workflows and manage digital site visits. It works alongside the core systems you already run, so you modernise the claims journey without a large-scale development programme.

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Claims is where the digital experience is tested

Most policies are now bought online. Claims is where customers find out whether the digital experience holds up when it matters. Insurers are under pressure to deliver faster, more transparent claims journeys while reducing operational complexity at the same time. SiteView lets claims teams configure automated workflows and orchestrate the whole supply chain at the desktop, with no IT development team needed.

Now a Keylane product

The team that built SiteView continues to develop and support it, now with Keylane’s scale, insurance expertise and international reach behind them. It complements Axon, and it deploys just as readily alongside other core systems.

Better claims for everyone involved

For policyholders

A digital claims experience comparable to the online services they use every day. Faster, clearer, and easier to follow from start to finish.

For claims teams

Routine work automated and the supply chain orchestrated from one place, so claims experts spend their time with customers when they need it most.

For IT

No large-scale development programme. SiteView deploys alongside your existing core, reducing implementation time, cost and disruption.

Everything a digital claim needs

No-code workflow configuration

Claims teams configure and change automated workflows themselves, adapting processes quickly as the business needs change.

Digital first notification

Claims reported digitally from the first moment, so the journey starts structured rather than on a phone call.

Supply chain orchestration

Customers, insurers, suppliers and every other party to a claim connected and coordinated in one place.

Remote site visits

Digital site visits that gather evidence without sending someone to the property.

Unstructured data analysis

Claims data that normally needs manual review, analysed to spot trends and help identify fraud.

Where AI innovation gets built

AI inherits the quality of the data beneath it. Plexus produces governed member data, calculations and domain logic every day, in live operations.Keylane Automate is built to take full advantage of it.

Your teams design, run and govern AI agents and workflows that respond to life events, personalise member communications and speed up case handling with human oversight where the use case requires it.

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Trusted by Insurers across Europe

Part of the Keylane P&C portfolio

A partner across your operation, not one platform among many.

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One core for every line, every brand, every channel.

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