TotalAgility by Tungsten

TotalAgility by Tungsten

Hyperautomation for Insurers

What is TotalAgility?

TotalAgility from Tungsten Automation (formerly Kofax) is a comprehensive platform offering workflow automation, Intelligent Document Processing (IDP), and Robotic Process Automation (RPA). It empowers insurers to fully automate repetitive and time-consuming tasks—resulting in faster turnaround times, reduced operational costs, and an improved customer experience.

Key capabilities of TotalAgility include:

• OCR and AI technologies for recognizing and processing documents such as claims, policies, and customer requests

• Workflow automation to manage approval processes and route requests based on predefined business rules

• Software robots that perform repetitive tasks, such as retrieving data from external systems and populating forms

Integration with Axon

When integrated with Keylane’s Axon, TotalAgility enhances back-office efficiency and service delivery. Examples include:

• Faster claims processing through automated validation and routing to the correct Axon workbasket

• Automated customer identification and verification via ID and KYC document analysis, matched to existing policy data in Axon

• Greater operational efficiency using RPA to check for missing policy data or auto-generate customer correspondence from Axon

As an experienced implementation partner, Docspro helps insurers unlock the full automation potential of TotalAgility.

Curious how TotalAgility can enhance your processes? Get in touch with us today.