Unigarant Insurance

10 year partnership build on innovation

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Facing the challenge together

Unigarant’s legacy systems weren’t meeting their business needs, which impacted product innovation. To address this and ensure future-fit operations, Unigarant implemented a new, modern management system, converting 2,500,000 policies to the new system.

“The new system had to be based on modern technology, because we wanted a future proof system.”
Marin Roos, CIO Unigarant

Unigarant set high preconditions for their new system. “Quotations, policy underwritings, change requests and claim reports had to be a fully automatic process,” says Marin Roos. “We wanted straight through processing and easy access for a diverse group of users. In addition, the new system had to be based on modern technology, because we wanted a future proof system.”

True partners

To celebrate the first anniversary of ‘Pulse’, Unigarant and Keylane cycled together from the Keylane office in Utrecht to the Unigarant office in Hoogeveen (160 km!)

Read more in the Client Case

A future proof system

After an intensive selection process, Unigarant chose Keylane’s Non-Life solution Axon: a fully integrated web based policy and claims management system. Axon supports the front, mid and back office processes during the lifetime of policies and claim reports. This all takes place in one system, supporting all channels: internet, extranet, intranet and web services. Chain integration makes working with the new management system easy for all parties: from employee to policy holder. “Non-recurring data-entry at the source increases operational excellence,” says Marin Roos.

Satisfied users

Today, over 10.000 policy holders use the new management system at Unigarant. “The system’s user friendliness is its biggest asset, enabling real-time data processing and modern techniques. A hugely improved extranet enables Unigarant to provide an even better service to our customers, brokers and business partners, while reducing operational costs.”

Unigarant Insurance
Good partnerships motivate all parties to reach for higher and further goals and give them the confidence to achieve much more than was originally thought possible. In the case of Keylane and Unigarant, all this has come true.

Download Client Case
Results
  • A single integrated online platform for internal and external users
  • Automatic processing of quotes, risk assessment, policy creation, policy changes and claims handling
  • Support for multiple brands and new distribution concepts
  • Simplified IT environment with lower costs
  • Complete process integration
  • Short time to market for new products
  • Improved customer service
  • Improved usability and efficiency